When a situation arises requiring HR to launch an investigation, it is often a crisis. Reacting in the heat of the moment can lead to rushed, unplanned, and ultimately less-effective investigations that can make the situation worse. Diving directly into interviews is a common but critical mistake; interviews are essential investigative tools, which must be strategic and well planned to be effective. Every organization should have a strong incident management system that includes reporting systems and processes and a response plan to assess, investigate, and resolve issues.

The latest installment of OCEG's GRC Illustrated Series discusses the practical steps that will help you use interviews effectively to further investigation goals, consistent with compliance requirements and best practice.