Mercadien Technologies, a provider of risk management, information governance, and managed IT support solutions, announced the general availability of its MCare solution, a Web-based service that monitors the health status of business-critical devices and applications, remotely diagnosing problems before they occur. Previously available exclusively to clients of The Mercadien Group, MCare can now be used by businesses everywhere as a cost-effective alternative to staffing large, internal IT support teams.
Once a problem is detected, MCare sends notification via e-mail, or via mobile device for urgent concerns such as network failure. MCare’s solution is built on a series of best practices developed to enhance a company’s complete IT infrastructure, covering spyware protection and removal, virus protection, disk drive analysis, security patch management, application usage, system auditing, backup and disaster recovery, and more.
MCare offers a Web-based dashboard to provide businesses with a centralized view and administration of all IT assets, as well as remote installation capabilities, state-of-the-art security protection against daily threats, and fast, seamless resolution of IT problems via its highly responsive help desk. Three program levels are available to accommodate the IT needs of different businesses, including basic monitoring, monitoring with notification and remote repair, and a comprehensive solution that also includes on-site support.