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Operational Resiliency: The Next Business Priority!

Dan Swanson | September 5, 2007

As I’ve mentioned in previous columns, ensuring that an organization can recover from disaster is a basic business requirement the board should explore regularly with management. Nowadays, leading companies are taking this requirement and turning it into a strategic advantage: Namely, investments in operational resiliency are assisting organizations to become more responsive to client needs as well as improving operational reliability, quality, and efficiency. It’s an effort you should embrace, too.

Operational resiliency covers a huge waterfront, and a universally agreed-upon definition of it continues to be elusive. To some, its focus is purely on IT recovery capabilities, where investments in network and software redundancy are the priority. For others (usually business managers), it means strengthening the business unit’s recovery capabilities, which brings a focus to business continuity plans. For still others (senior executives...

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