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Social media companies lag on compliance with EU consumer rules

Jaclyn Jaeger | February 20, 2018

Social media companies need to do more to respond to requests made last Spring by the European Commission and member states' consumer authorities to comply with EU consumer protection rules.

On 16 March 2017, EU consumer authorities and the European Commission met with the companies to hear and discuss their proposed solutions. Following this meeting, the companies have made certain changes to their terms and conditions. However, the Commission and consumer authorities said further changes must be made urgently.

The Consumer Protection Cooperation authorities, under the lead of the French Directorate General for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF), sent a common position to Facebook, Twitter, and Google+ in November 2016 asking them to improve a number of contract terms and set up a system to tackle illegal commercial content upon notification.

The EU Consumer...

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