Are you in compliance?

Don't miss out! Sign up today for our weekly newsletters and stay abreast of important GRC-related information and news.


Status message

Start your free, no obligation 5-day trial to continue exploring with full access.

TCN Launches Business Intelligence Analytics Solution for Cloud-Based Call Center Platform

GRC Announcements | April 29, 2015

TCN, a provider of cloud-based call center technology, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0.

The new solution provides real-time business intelligence (BI), analytics, and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the solution helps organizations make informed decisions on key metrics, enhance agent performance and productivity, and improve overall operational efficiency. TCN Competitive Analytics provides real-time Big Data and analytics that help organizations make informed decisions on cost forecasting, employee forecasting, agent productivity and performance, and more.

TCN’s Platform 3.0 is an advanced cloud-based call center...

Read this single article for $49, or click the subscribe button below to review subscription options.

Enjoy unlimited access to thousands of articles, browse five years of digital magazines, qualify for reduced admission to events, and more.