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Boosting Hotline, Antifraud Effectiveness

Patricia Harned | January 2, 2008

Picture the scene: It’s the end of the quarter, and your compliance report is due for inclusion in the board materials. You and your staff have been busy crunching the numbers; so far they’re looking pretty good. The board is going to be pleased, you say to yourself. Fewer helpline calls this quarter. Theft numbers are also lower.

You e-mail your report to your boss, and breathe a sigh of relief that you’ve finished your task. A little while later, an e-mail response appears in your inbox. “Your report looks good,” your boss says. “However, a concluding statement would be helpful. What do you make of the drop in numbers? Can we say that we’re out of the woods when it comes to these problems?”

How do you respond?

Years ago, I might have accepted the suggestion of including such overtly good news for the board. If numbers for theft, helpline calls, formal complaints, and the like are down, it must be that we’re heading in the right...

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