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What ‘Improving Communication’ to Investors Really Means

for DeAnnGeorge Bernard Shaw once said the single biggest problem with communication is the illusion that it has taken place.

Shaw was a pretty good playwright. And were he alive today, he also could have a phenomenal career as a corporate official.

Today, more than ever, communication—perhaps even more than substantive action—drives myriad hot-button issues, from emerging regulation to shareowner activism. Before we explain why communication has moved front and center, let’s briefly examine the evidence that suggests communication is the frontier in the relationships between companies, regulators, and investors....

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