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The Fine and Elusive Art of Managing Change Effectively

Matt Kelly | December 14, 2015

A large part of success for compliance programs at hinges on the chief compliance officer’s ability to shepherd change through the organization. And let’s be honest: managing change is not something many big businesses do well.

I’ve been thinking about that lately because for the last year or so, once a semester I give a guest lecture at a New York University class about change management. Technically that subject falls under the discipline of human resources, but every chief compliance officer I meet cares about organizational behavior quite deeply. You can’t win over employees’ hearts, you can’t get them to like ethics and compliance programs, unless you have a well-designed plan to change how they all work. Otherwise you’re just running around in circles, spouting values from the mission statement and imposing more controls when employees ignore said values.

I asked the instructor for the class, Christyl Murray, why it exists at all. She hit the nail on...

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