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CFPB Goes Public With Complaint Database Narratives

Joe Mont | March 20, 2015

If you were alarmed by the reputational headaches and compliance challenges inherent in the Consumer Financial Protection Bureau’s complaint database, there is now even more to worry about. This week, the CFPB cleared the way for the narratives behind those complaints to be made public.

When consumers submit a complaint to the CFPB, they now have the option to share their account of what happened in the public database. The policy change, first proposed in July 2014, was accompanied by a...

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