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CFPB launches public review of complaint database

Joe Mont | March 2, 2018

Continuing its top-down reassessment of operations and policies, the Consumer Financial Protection Bureau on March 1 issued a Request for Information about the Bureau’s database and public reporting of consumer complaints.

The Bureau is seeking comments and information from interested parties on the usefulness of complaint reporting and analysis, as well as specific suggestions or best practices for complaint reporting.

This is the sixth in a series of RFIs announced as part of Acting Director Mick Mulvaney’s call for evidence to ensure the Bureau is fulfilling its proper and appropriate functions to best protect consumers. This RFI will provide an opportunity for the public to submit feedback and suggest ways to improve outcomes for both consumers and covered entities.

The next RFI in the series will address the Bureau’s rulemaking processes,... To get the full story, subscribe now.