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CFPB seeks public input on complaint collection

Joe Mont | April 11, 2018

The Consumer Financial Protection Bureau has issued a Request for Information on its handling of consumer complaints and inquiries.

The Bureau, in the April 11 RFI, is seeking comments and information from interested parties to assist the Bureau in assessing its handling of consumer complaints and consumer inquiries and, consistent with law, considering whether changes to its processes would be appropriate.

The CFPB will begin accepting comments once the RFI is printed in the Federal Register, which is expected to occur on approximately April 16th. The RFI will be open for comment for 90 days.

The consumer complaint process seeks to provide consumers with timely responses to their complaints, while the consumer inquiry process aims to provide timely answers to consumers who submit inquiries.

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