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Empathy might be the secret ingredient your compliance program needs

Tom Fox | July 11, 2016

Empathy is an important thing for any chief compliance officer or compliance practitioner to not just to practice, but to master. Recently there were two articles in the New York Times and one from the Wall Street Journal that discussed this character trait and I found them useful to consider for the leadership toolkit of the CCO or compliance profession.

The WSJ article was entitled, “Companies Try New Strategy: Empathy” by Joann Lublin. In it, she reported on the growing trend of companies to provide leadership lessons in empathy. The reason is quite simple, you may never know how someone is feeling if you do not ask them. This trait is being developed more by corporations, particularly with the movement of millennials into the workplace.

The first NYT piece was by Daryl Cameron, Michael Inzlicht and William A. Cunningham, entitled...

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