Ethics and compliance software and services company NAVEX Global recently released its 2017 Ethics & Compliance Hotline and Incident Management Benchmark Report, which shows that for the first time since 2010 case closure times declined from the previous year even as the overall reporting rate once again increased to a new high.
Since 2010, report volumes have increased by 56 percent.
In 2016, the median case closure time fell by nearly 10 percent to 42 days, down from 46 days in 2015. The data suggests that organizations are applying additional resources to address incident reports. The research also found a median rate of 1.4 reports per 100 employees, a slight increase over last year.
This year’s benchmark report analyzed more than 927,338 reports representing 38.5 million employees at more than 2,382 organizations.
Among the findings:
- The substantiation rate of reports received via “all other methods”—which covers reporting through... To get the full story, subscribe now.