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Accountability and Consistency in Policy Development

Michael Rasmussen | August 28, 2012

In my experience, policy management processes are in disarray when operating autonomously, introducing risk in today's complex, dynamic, and distributed business environment. The typical organization lacks a structured means of policy development and governance with an inconsistent maze of templates and processes. Inconsistency in policy management means processes, partners, employees, and systems that behave like leaves blowing in the wind. Organizations struggle with policies that are out-of-date, ineffective, and not aligned to business needs. Policy inconsistency opens the doors of liability, as an organization may be held accountable for policy that is not appropriate or complied with.

Organizations require a consistent governance process to develop and maintain policies and procedures. Policies articulate culture, they establish a duty of care, define expectations for behavior, and establish how the organization is going to comply with obligations. Accountability in...

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