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Compliance program metrics for healthcare and beyond

Jaclyn Jaeger | April 4, 2017

Compliance officers seeking more insight into how to gauge the effectiveness of their compliance programs have a new resource guide at their fingertips.

The Department of Health and Human Services Office of Inspector General (HHS-OIG) late last month published “Measuring Compliance Program Effectiveness: A Resource Guide,” intended to provide healthcare organizations—irrespective of size, operational complexity, or amount of resources—with a variety of metrics for measuring the core elements of a compliance program.

Although geared toward the healthcare industry, most of the more than 400 compliance metrics listed broadly apply across all industries and all geographies. “These metrics, for the most part, are universal to every compliance department,” says Roy Snell, CEO of the Health Care Compliance Association (HCCA), a non-profit organization for ethics and compliance professionals in...

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