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Consumer Product Safety Complaints Are Going Online

Jaclyn Jaeger | February 8, 2011

Complaints about the safety of consumer products might be about to go viral.

That's because the Consumer Product Safety Commission will soon make a database of safety-related complaints about the products it overseas publicly available online at SaferProducts.gov.

Until now, the only way the public could get information about product defects was if a product was recalled. Accessing additional information about those safety complaints meant filing a public records request with the CPSC, which overseas the safety of roughly 15,000 consumer products.

“Through Saferproducts.gov, the CPSC will share more information about dangerous products than we have been allowed to do in years past,” Robert Adler, vice chair of the CPSC, said in an online Webcast to provide details on the database. “This is a change that I think and I believe will lead to safer products...

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