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How compliance can demonstrate return on investment

Jaclyn Jaeger | November 21, 2017

Compliance officers are under intense pressure to demonstrate the efficacy and value of their compliance programs to senior leadership, their boards, and enforcement authorities. But coming up with a well-defined process for doing so continues to confound many compliance officers.

During a recent panel discussion at NAVEX Global’s 2017 Ethics and Compliance Virtual Conference, compliance officers shared their approaches toward compliance program effectiveness and how to demonstrate to senior leaders and the board the compliance program’s return on investment.

As one compliance officer noted, a good starting point is to establish common definitions around metrics. If business units in different countries of operation are each moving toward different end games, it makes it very difficult for the company to accurately measure the effectiveness of the enterprise-wide ethics and...

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