An effective compliance program requires a senior leadership team committed to fostering a culture of ethics and compliance which strikes the right tone at the top. But how successful that program actually is at the end of the day depends greatly on the mood in the middle.
A company's policies and procedures are only as effective as its weakest link, so it's important for managers at all levels to support those policies, because they are who ultimately define the company's culture and values, explains Ted Nunez, ethics and culture practice leader of corporate ethics and culture advisory firm LRN. “For most employees, the manager they work with day in and day out is the face of the company,” he says.
Nunez defines “mood in the middle” as the message that is communicated from all leaders below the C-suite down to the frontline supervisors. “Mood in the middle has to... To get the full story, subscribe now.