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Using metrics to gauge corporate culture

Jaclyn Jaeger | November 21, 2017

Finding useful metrics to measure corporate culture is not always an easy task for ethics and compliance officers—but once unearthed, such data can be a gold mine for an ethics and compliance program.

Without metrics, chief ethics and compliance officers have no way to gauge the effectiveness of corporate culture. A single metric by itself has limited value until it can be correlated with other metrics to provide actionable context; something that helps to facilitate insight and decision-making.

The more data that can be mined, the easier it becomes for ethics and compliance teams to unearth where a problem may be brewing or where cultural weaknesses lurk. Best of all, most compliance metrics are universal; they can be used by any company—public or private, large or small, and no matter the industry.

At NAVEX Global’s 2017 Ethics and Compliance Virtual Conference, ethics officers shared their approaches toward cultivating a speak-up culture and measuring...

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