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Doing the right thing can be a costly investment

Joe Mont | June 6, 2018

When discussing the effectiveness of compliance programs, among the most effective learning tools are examples of either immense success or dismal failure.

It is a widespread practice to study enforcement actions for clues on what a company or its leadership did wrong. It is not so much an exercise in schadenfreude as an opportunity to learn more about what went wrong, how a regulator uncovered the malfeasance and responded, and whether the whole affair might have been averted in the first place with better controls or policies.

The biggest question: Could it happen to me?

It may be just as important, for general advice and potentially benchmarking, to consider how things unfolded when a company had a spot-on reaction.

Consider how ABC/Disney responded to the now infamous (although not unpredictable) Twitter meltdown of sitcom star Roseanne Barr.

Upon learning that Barr had tweeted racist remarks about Valerie Jarrett, a one-time aide to...

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