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Shop Talk: Useful Metrics, Effective Training

Jaclyn Jaeger | December 16, 2014

Everyone wants to measure the effectiveness of his or her compliance program. It helps in managing risks, improving performance, setting goals, convincing the board that you’re doing a good job—and there’s that bit that regulators expect you to measure the effectiveness of your program, too.

Done right, metrics can gauge behavioral issues, spotlight where employee conduct might diverge from company values, and validate whether expensive efforts like employee training really are getting the job done.

All you need, then, is to understand what you want your compliance program to do and the metrics to measure progress along that road. Um, simple—right? Compliance Week recently put that question to compliance executives at our latest executive roundtable, sponsored by advisory firm LRN in Washington.

“To properly develop metrics, you have to know what it is you want to accomplish,” said Wayne Brody, senior knowledge leader at LRN and a former chief...

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