Internal investigations are a crucial component of a robust compliance program; failure to investigate properly and resolve allegations of wrongdoing could damage your company’s credibility with regulators down the road. At Compliance Week 2012, compliance and legal executives shared their approaches.

At Verizon, for example, investigations are prioritized depending on the type of complaint to determine where to invest resources first, said Bob Ernst, chief compliance counsel at $111 billion Verizon Communications. Some of the factors Verizon considers include:

Jaclyn Jaeger is a freelance contributor to Compliance Week after working for the company for 15 years. She writes on a wide variety of topics, including ethics and compliance, risk management, legal,...