The following list of common questions addresses most requests, but customer service can always be reached at (617) 570-8608 ext. 208 or via e-mail.

Our U.S. postal address is:

Compliance Week
129 Portland Street Ste 600
Boston, MA 02114-2012

Our Corporate postal address is:

Wilmington plc
5th Floor, 10 Whitechapel High Street
London E1 8QS
United Kingdom
+44 (0)20 7490 0049

  1. How much do memberships cost and what’s included?
  2. How do I become a member of Compliance Week?
  3. What is a corporate membership?
  4. What is my username and password?
  5. How do I change my log-in information?
  6. I’m a member of a corporate membership. How do I log in?
  7. I’m a member of a corporate membership. How do I change the address to which Compliance Week’s print edition is sent?
  8. I’m the Account Administrator for a corporate membership. How do I add, remove, or edit employees’ account details?
  9. I’m the Account Administrator for a corporate membership. How can I change my own information?
  10. Can I receive CPE credits for On-Demand CPE Webcasts?
  11. Why am I not receiving the weekly e-newsletters?
  12. Why am I not receiving my bi-monthly print edition?
  13. Someone emailed an article to me from the “Share via email” tool. Why didn’t I get it?

 

 

  1. How much do memberships cost and what’s included?

    Membership starts at $499 for a single user. Membership includes access to Compliance Week’s databases, research, newsletters, print magazine, and more, including discounted access to events, CPE Webcasts, and other offerings. Click here for more information on a Compliance Week membership.

  2. How do I become a member of Compliance Week?

    Click here to join us.

  3. What is a corporate membership?

    Many corporations have more than one member to Compliance Week. Our corporate memberships are tiered so that, for example, entire legal or internal audit departments can subscribe at a significant discount. Corporate memberships can be customized so they include multiple departments, business units, regions, boards of directors, and entire companies.

    To discuss pricing, please contact us via e-mail or at (617) 570-8612. 

     

  4. What is my username and password?

    We no longer use usernames; access to all Compliance Week content is through your email address and password. For assistance, call us toll-free at (617) 570-8608, or contact us via e-mail.

  5. How do I change my log-in information?

    You can have your email address changed by contacting Customer Service.

  6. I’m a member of a corporate membership. How do I log in?

    Our log-in procedure has changed. All users must now log in with their own email address and password. We encourage you to change your password after signing in.

    If you receive an error message when entering your email address, please contact us.

  7. I’m a member of a corporate membership. How do I change the address to which Compliance Week’s print edition is sent?

    Please call us toll-free at (617) 570-8608 or submit a change of address.

    You can also contact your Account Administrator, who is typically the person at your company who purchased the membership. You can determine who that person is by clicking the My CW link in the upper right hand corner of the homepage (once you’re logged in).

  8. I’m the Account Administrator for a corporate membership. How do I add, remove, or edit employees’ account details? 

    Request instructions for the self-serve portal via email

  9. I’m the Account Administrator for a corporate membership. How can I change my own information?

    Please call us at (617) 570-8608 or contact us via e-mail.

  10. Can I receive CPE credits for On-Demand CPE Webcasts?

    You must be a registered user to the Compliance Week website, and you must be logged in.

  11. Why am I not receiving the weekly e-newsletters?

    To guarantee you receive our newsletters, please contact your network administrator to add the following host addresses to your company’s e-mail SPAM filter “whitelist”:

    Host Address
    mail6090.wilmington.mkt6689.com 74.121.53.240
    wilmington.mkt6689.com 74.121.53.240

    You will only receive e-mail newsletters from Compliance Week through those servers.

  12. Why am I not receiving my bi-monthly print edition?

    You can confirm we have your correct mailing address on file by contacting your Account Administrator. You can determine who that person is by clicking the My CW link in the upper right hand corner of the homepage (once you’re logged in). You can also call us toll-free at (617) 570-8608, or report a missing issue.

  13. Someone emailed an article to me from the “Share via email” tool. Why didn’t I get it?

    Articles shared directly from a complianceweek.com story with the “Share via email” tool are sent using software from “AddThis.com.” Please ensure “@addthis.com” is added to your Safe Senders list to receive future articles.

Request instructions for the self-serve portal via email.