Last week, U.K. bank Royal Bank of Scotland revealed that it had made a profit for the first time in 10 years since its £45 billion (U.S.$63bn) government bailout at the height of the financial crisis. However, the £752 million (U.S.$1bn) profit it made for the past financial year is in stark contrast to the £58 billion (U.S.$80bn) it has lost in the past nine years as part of its restructure and is of little comfort to the thousands of distressed small-business owners that the bank—which is still 71-percent owned by the taxpayer—deliberately targeted by charging excessive fees to claw back cash. 

Neil Hodge is a freelance business journalist and photographer based in Nottingham, United Kingdom. He writes on insurance and risk management, corporate governance, internal audit, compliance, and legal...