The Federal Trade Commission (FTC) filed a lawsuit against Uber, alleging the ride-hailing company signed customers up for its Uber One subscription without consent, then made it hard for them to cancel. The move marks the U.S. government’s latest broadside against big tech companies, and the first major action from the FTC after two Democratic commissioners were dismissed by President Donald Trump in March.
In a complaint filed Monday, the FTC described how Uber had signed customers up for its $9.99 monthly Uber One subscription, which the company marketed with promised savings on orders, deliveries, and rides. But the company then charged customers for the service during a free trial period, the FTC said, and those who tried to cancel were forced to read through as many as 30 screens in order to cancel. The agency said these practices hurt consumers and violate the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA).
