Hotlines play a vital role in the overall health of an ethics and compliance program by taking the pulse of an organization’s culture. Yet, many incident-management programs are not as healthy as they could or should be and are especially being put to the test by the coronavirus pandemic.
“Hotline reporting is a very strong indicator of the culture of the organization, the concerns in the organization, and where there are gaps in training and communication,” said Carrie Penman, chief compliance and risk officer at NAVEX Global, during a recent Webinar. So, it’s in the best interest of chief ethics and compliance officers to stay on top of the latest best practices, as well as stay informed about how the performance of their hotline and incident-management programs stack up against their peers.
