Company training has always been equal parts important and annoying. But a recent inquest found some eLearning courses fail to warn companies when employees struggle through education and testing. For 13-year-old Hannah Jacobs, the consequences ended with her death.

In February last year, Hannah’s mother ordered a hot chocolate drink with soy milk substitute for her daughter, who had a known severe allergy to cow’s milk. Hannah became ill after taking a sip of the drink while waiting in a dental surgery and died shortly after.

Neil Hodge is a freelance business journalist and photographer based in Nottingham, United Kingdom. He writes on insurance and risk management, corporate governance, internal audit, compliance, and legal...