By
Adrianne Appel2024-11-07T19:03:00
Artificial intelligence-enabled product review platform Sitejabber agreed to a 10-year compliance monitorship with the Federal Trade Commission (FTC) following allegations that it inflated product ratings and misled the public.
Sitejabber, owned by GGL Projects, creates ratings for products and services on behalf of about 130,000 companies, and displays the reviews on its website for the public to view. The ratings and reviews also come up on Google when people search for information about a product or service.
However, the reviews were inaccurate, the FTC alleged in a complaint, because they were based on what consumers said about the product right after purchase and before receiving or using it. Sitejabber also grossly inflated the reviews, the FTC alleged.
2025-02-24T15:41:00Z By Ruth Prickett
Fake reviews of products and services are a global phenomenon, but regulators in the U.K. are beginning to use newly expanded powers to protect buyers and honest competitors following a recent crackdown by U.S. authorities.
2024-10-17T12:59:00Z By Adrianne Appel
Tthe Federal Trade Commission, after years of public comments and changes, released a final “Click to Cancel” Rule, which requires a customer’s express consent before they can be charged and prohibits practices that make it difficult for a customer–whether a family or another business–to cancel.
2024-09-20T14:07:00Z By Ian Sherr
The Federal Trade Commission took aim at the business models of some of the world’s largest companies, publishing a years-long study that decried technologies that have created “vast surveillance” networks that expose people to “a host of harms” and violate children’s privacy laws.
2025-10-29T20:04:00Z By Oscar Gonzalez
The Consumer Financial Protection Bureau shut down a registry of non-bank financial firms that broke consumer laws. The agency cites the costs being ”not justified by the speculative and unquantified benefits to consumers.”
2025-10-28T21:11:00Z By Adrianne Appel
Senate Democrats warned OMB Director Russell Vought Tuesday that it would be illegal for the Trump administration to shut down the Consumer Financial Protection Bureau, citing a recent court decision barring actions that could severely harm the agency.
2025-10-23T20:36:00Z By Jaclyn Jaeger
It has been nearly six months now since the Department of Justice’s (DOJ) Criminal Division released its memorandum on the selection of compliance monitors. This article provides a critical analysis of the monitorships that received early terminations, those that remain in place, and the broader compliance lessons they impart.
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