The U.S. Federal Trade Commission (FTC) settled with grocery delivery giant Instacart over accusations of deceptive billing and subscription practices.
The FTC suit against Instacart alleges the company misled shoppers with false advertising, unclear fees, and automatic subscription enrollments without consumers’ express consent. As part of the settlement, Instacart agreed to pay $60 million in customer refunds, as well as agree not to misrepresent its delivery costs and satisfaction guarantee, along with obtaining express consent from customers before enrolling in subscription services.
