Q&A: Symphony general counsel Corinna Mitchell on regulators’ push for supply chain resilience

Secure, resilient communications and trading platforms are critical both to financial services firms and to governments that know their economies depend upon them, says Corinna Mitchell, General Counsel at FS digital communications provider Symphony. That’s why her company is investing more in managing rapidly evolving compliance demands from multiple regulators across international borders.

Key issues right now include data location and privacy, critical infrastructure and operational resilience, evolving AI rules, and ever-increasing digital security requirements. As a third-party supplier to multinational FS firms, her business must also provide the assurance and documentation required by these clients, who must comply with the EU’s Digital Operational Resilience Act (DORA) and AI Act. This is hugely time-consuming, but has led to some operational benefits, she says.

“There is a whole wave of cyber and operational technology regulations coming in across all our key regions,” Mitchell explains. “It makes it more complicated that there are quite different approaches in different regions.”