A recent book review of “The Fearless Organization” explored author Amy C. Edmondson’s view on “psychological safety” as creating an environment where employees are “communicating and collaborating with people across boundaries of all kinds.” In such a space, interpersonal fear is mitigated through sparking an environment where personnel are “confident that they can speak up and won’t be humiliated, ignored, or blamed.”
Edmondson’s book is a great companion to another wonderful work by Paul J. Zak, “Trust Factor: The Science of Creating High-Performance Companies.”
