Executive coach and former Chief Compliance Officer Amii Barnard-Bahn responds to your anonymous questions on some of the grayer areas compliance officers face, such as culture, hiring, training, and ethics. Click here to submit your own for inclusion in our next edition.
Q: I work for a Business Process Outsourcing (BPO) that provides Customer Service Call Center support to an American online travel agency. The client has several loopholes and ambiguity in their processes, policies, and IT security. This has resulted in many of the call center employees abusing these loopholes and committing fraud.
