Putting people at the center of the Dieselgate monitorship was baked into Volkswagen’s vision for the project management office (PMO), also known as the central coordination/monitor liaison office. Dr. Thomas Meiers, Volkswagen’s chief coordinator, headed up the PMO through the duration of the monitorship.

Board Member Hiltrud Werner and Meiers decided early on that a neutral office was needed to coordinate and steer all the different departments through the monitorship. The sheer amount of paper passing between the two sides over three years was vast: There were more than a million pages delivered and discussed with the monitor team and more than 8,000 meetings.

Aly McDevitt is Data & Research Journalist at Compliance Week. She has a background in education and college consulting. Prior to teaching, she was an editor/author at Thomson Reuters, where she reported...