Vulnerable customers have finally reached the top of the regulatory priority list. Recent research from the U.K. Financial Conduct Authority (FCA) revealed that, by October 2020, 27.7 million adults (53 percent) possessed some characteristics of vulnerability. Meanwhile, 27 percent showed signs of low financial resilience.
The International Compliance Association (ICA) is a professional membership and awarding body. ICA is the leading global provider of professional, certificated qualifications in anti-money laundering; governance, risk, and compliance; and financial crime prevention. ICA members are recognized globally for their commitment to best compliance practice and an enhanced professional reputation. To find out more, visit the ICA website.
