As I often share, sometimes the best books about compliance are not compliance books. And in our world of virtual and hybrid learning, it could not have been a better time (with thanks to Christian Hunt, founder of Human Risk) for calling my attention to “Can You Hear Me?: How to Connect with People in a Virtual World” by Nick Morgan.
What initially caught my attention about “Can You Hear Me?” is that while it was published in 2018, it is a valuable resource in how to transition in-person ethics and compliance training to our current virtual and hybrid environment. Looking back to the spring and summer of 2020, much of the thinking was that a relatively linear transition from in-person interactions to digital platforms would be satisfactory, even if not optimal. But as a plethora of research demonstrates, it’s not that simple. When we are together for training, we are active participants—engaging in the content, asking questions, and using breaks and meals to continue the conversation. In addition, those in-person training sessions afforded compliance leaders a chance to mingle with their commercial peers and deepen bonds and relationships with the workforce.
