The U.K. Financial Conduct Authority published its latest complaints figures for regulated firms for the second half of 2018, revealing how some financial services firms are receiving significantly more complaints than others.
The FCA publishes two types of data every six months: firm-specific data for individual firms and aggregate (total) figures for the industry. “Being transparent about the number of complaints that firms receive is helpful for the industry and consumers,” the FCA said. “Firms can compare their performance with their peers, and consumers have an additional source of information about the firms we regulate.”
