IT service management company EXL has appointed Sonila Pokharia as chief compliance and ethics officer.
In this role, Pokharia will be responsible for spearheading EXL’s compliance and ethics program, with an emphasis on fraud prevention, risk management, internal complaints processes, and ethical behavior. In addition to the governance frameworks, auditing procedures, and remediation processes, Pokharia will provide strategic direction to EXL’s board of directors and business leadership on the company’s compliance efforts.
Pokharia joined EXL in 2001, most recently leading service delivery for EXL’s life and annuities business.
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