Exception requests are often a thorn in the side of policy managers, and yet they are unavoidable for most.
An effective policy management process can ease the pain, which includes putting in place a “policy on policies” that describes a corporate policy, what it should include, and how policies get approved, reviewed, and trained upon, says Paul Liebman, a former in-house compliance and ethics attorney now in private consulting. Companies that manage policies well have a centralized policy management process and don’t issue policy exceptions lightly, he adds.
