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Cigna, Wells Fargo describe journey to high-tech ICFR

Tammy Whitehouse | November 27, 2018

Technology is permeating internal control over financial reporting, and one of its pioneers says the transition is possible even without a deep background in technology.

“You don’t need to be an IT technologist to deploy robots and achieve efficiency across the finance and accounting organization,” said Mary Hoeltzel, vice president and global chief accounting officer at Cigna, at a recent Financial Executives International conference.

Her journey into greater uses of emerging technology began when she witnessed a business partner using a bot to manage his calendar. That inspired her to do some reading on her own, which prompted her to reach out to accounting and technology service...

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