The Consumer Financial Protection Bureau announced it will continue to publish consumer complaints in its Consumer Complaint Database, a log of consumer gripes in which the consumer gets to remain anonymous but the institution against whom the complaint is made does not. The bureau had received more than 26,000 comments from individuals and organizations in response to a request for feedback about the database made in 2018.
“Since its inception, the Consumer Complaint Database has not been without controversy,” CFPB Director Kathleen Kraninger said in a Sept. 18 statement announcing the continuation of the database. The bureau has handled more than 1.9 million complaints, and in excess of 5,000 financial companies have provided timely responses to the complaints sent to them, Kraninger said at the National Consumer Empowerment Conference.
