Travel app Hopper has agreed to pay $35 million and prove compliance for 15 years, to resolve allegations it charged hidden fees to customers— issues that were raised internally by numerous employees but were ignored, the Federal Trade Commission (FTC) said.
Hopper, a Canadian company, and its Massachusetts subsidiary charged extra, undisclosed fees to customers of its VIP Support and Price Freeze services, the FTC alleged in a complaint, filed July 2 in U.S. District Court for the District of Massachusetts.
