Measuring the immeasurable. That’s how some consider the development of metrics and benchmarks necessary to ascertain the effectiveness of their ethics programs. But sophisticated calibration efforts increasingly are penetrating the sometimes nebulous world of ethics and compliance assessment.
The advent of ethics program metrics—including measuring the ethical culture and awareness at corporations through employee surveys, and analyzing call patterns to employee helplines—holds promise to entrench ethics programs as a dynamic risk management tool rather than a compliance obligation.
