The coronavirus pandemic dramatically altered the type and volume of incident reports and investigations in 2020. Despite facing unprecedented challenges, compliance officers not only met the moment—they nailed it, NAVEX Global’s 2021 Incident Management Benchmark Report found.
At the peak of the pandemic last spring, when most organizations shifted to remote work, “there were legitimate concerns this would negatively impact compliance’s ability to successfully navigate allegations,” Andrew Burt, content developer at NAVEX Global, said Monday on a Webinar discussing the findings of the report, which is due out in May. The study’s data—which drew from more than 1.3 million global incident management reports from over 54 million employees in 2020—revealed just the opposite.
