The coronavirus pandemic dramatically altered the type and volume of incident reports and investigations in 2020. Despite facing unprecedented challenges, compliance officers not only met the moment—they nailed it, NAVEX Global’s 2021 Incident Management Benchmark Report found.

Jaclyn Jaeger is a freelance contributor to Compliance Week after working for the company for 15 years. She writes on a wide variety of topics, including ethics and compliance, risk management, legal,...