European Union lawmakers are attempting to keep pace with technology, unveiling a set of guidelines for business users of cloud computing last week.
Developed by the Cloud Select Industry Group, the guidelines are intended to increase professional users’ trust in the technology and standardize aspects of service level agreements. Members of the subgroup on SLAs included representatives from IBM, Microsoft, Telecom Italia, Arthur’s Legal, and the Cloud Security Alliance. The subgroup’s ongoing goal is to recommend common terminology and metrics to be used in service level agreements. Specific metrics have yet to be finalized.
