My Saturday afternoon started with a rather mundane experience I’m sure many of you have done yourselves: I called a friend on my cell phone while I was walking to the store. She answered, and we chatted while she watched her daughter play at the park.
Sounds ho-hum, right? But when you break down that process into its moving parts, you find that doing something even as simple as that—making a phone call while doing something else—is actually a complex exercise in managing risk. And it’s an exercise worth considering, because when I tell you about the other, much larger example of risk management I watched later that day… well, compliance and risk officers everywhere will walk away with a queasy feeling. I certainly did.
