Whether real estate developer Forest City is building monolithic skyscrapers or mixed-use developments with thousands of homes, the projects all spring from common origins—in contracts, work documents, permits, engineering drawings, and correspondence that consumed, well, forests of paper.
In 2003, the company recognized that its intensifying blizzard of documentation was beginning to be a business and compliance risk, as well as a competitive disadvantage. Enterprise content management software was the key to the solution, Forest City believed.
