Thanks to Sarbanes-Oxley, whistleblower hotlines are a hot topic for public companies. But what’s the best way to manage a hotline? And how can a company measure whether its hotline is effective? A coalition of governance experts has taken the first step toward answering those questions.

The non-profit Open Compliance and Ethics Group, which recently documented end-to-end process standards for governance, risk, compliance and ethics management systems, has set its sights on developing a global set of open operating and technical standards around whistleblower hotlines.