When I talk with chief ethics and compliance officers (CECOs) and ask them what is their biggest challenge in doing their job well, often the answer is something like “I don’t have time to take a step back, think and strategize.” Everyone is always busy putting out fires and trying to prevent the next one. They know they need to step back and evaluate what is working and what isn’t, but that task most often gets pushed to the bottom of the to-do list. This is further complicated by the very human desire to have completion of a task—to put something in place and then move on to the next urgent issue that must be addressed.
