United Airlines

  • Blog post

    United Airlines: using a compliance framework to further customer relations

    2017-05-02T18:30:00Z

    United Airlines has been handed some positive compliance lessons from its recent public relations faux pas, including the forcible removal of a passenger, but will the company follow through on its pledge to make good on customer relations?

  • Blog post

    Flying the (not so) friendly skies of United

    2017-04-10T12:00:00Z

    United Airlines seems to be battling an internal cultural issue, as recent events suggest. The beleaguered airline is once again in the news—this time for forcing a paying passenger off a flight to make room for its own staff.

  • Blog post

    The chairman’s flight

    2016-07-18T11:00:00Z

    The Justice Department has reached a plea agreement with David Sampson, the former chairman of the Port Authority of New York and New Jersey, who pressured executives of United Airlines to reopen a money-losing route, which flew near Sampson’s weekend home in South Carolina. In the world of the FCPA, ...