All United Airlines articles

  • Blog post

    United Airlines: using a compliance framework to further customer relations


    United Airlines has been handed some positive compliance lessons from its recent public relations faux pas, including the forcible removal of a passenger, but will the company follow through on its pledge to make good on customer relations?

  • Blog post

    Flying the (not so) friendly skies of United


    United Airlines seems to be battling an internal cultural issue, as recent events suggest. The beleaguered airline is once again in the news—this time for forcing a paying passenger off a flight to make room for its own staff.

  • Blog post

    The chairman’s flight


    The Justice Department has reached a plea agreement with David Sampson, the former chairman of the Port Authority of New York and New Jersey, who pressured executives of United Airlines to reopen a money-losing route, which flew near Sampson’s weekend home in South Carolina. In the world of the FCPA, ...