“Do as I say, not as I do” is not an explicit policy one would find in any corporate code of conduct, and yet it’s an adage by which too many senior leaders and middle managers still operate by today.

The trouble with that leadership style is that corporate culture doesn’t work that way. The way that the business is run is the way that business is done, which means that no matter how many policies and procedures a company implements, all of it is for nothing if the corporate culture itself is toxic at its core.

Jaclyn Jaeger is a freelance contributor to Compliance Week after working for the company for 15 years. She writes on a wide variety of topics, including ethics and compliance, risk management, legal,...